If you have received damaged, defective or incorrectly shipped merchandise, please return the product within 30 days of receipt following the Return/Exchange Instructions below. We will gladly replace the merchandise without additional charge, or provide you with a full refund if we are out of stock. If you have ordered incorrectly or are not happy with your purchase, please follow the Return/Exchange Instructions on your packing slip. On these returns, original shipping and handling charges are not refundable and you will be responsible for all costs associated with return shipment.

Exchanges for limited edition items (such as coloured vinyl, signed items, numbered editions, etc.) are subject to available inventory at the time of the receipt of the exchange. If your item is a CD or vinyl release, it must not be opened and remain sealed in its plastic wrapping to qualify for a refund or exchange. If we no longer have these limited items in stock you will be automatically given a refund. We also highly recommend that the items be returned to us using a mail service which provides tracking or insurance. We do not assume liability for any damage incurred to your item(s) during its delivery back to us. Once your return has been received by us, we will exchange your item or credit you accordingly.

Please allow up to 4 weeks for your return to be processed.

Returns Address:
Warner Music
Building 3
Windrush Park Road
Oxfordshire, United Kingdom
OX29 7EW

Unfortunately, we cannot accept returns on the following items:

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Warner Music Group Germany Holding GmbH